Q1. ARE YOU A FENSA REGISTERED COMPANY? A1. Yes - our registration number is 11512. Following changes to part L of building regulations which took effect from April 1st 2002. Double Glazing Contractors who are registered with Fensa can Self Certify their Double Glazing Work without the need to go through Local Building Control. A condition of Registration is that insurance is offered on every contract carried out by the contractor. For further information about Fensa visit www.fensa.co.uk Q2. DO YOU OFFER AN INSURANCE BACKED GUARANTEE TO PROTECT US IN CASE ANYTHING HAPPENED TO YOUR COMPANY? A2. All our window and door installations are registered with QANW who in turn write to each customer with an offer of Insurance. For further information about qanw visit www.qanw.co.uk Q3. WHICK LOCKING SYSTEM DO YOU USE? A3. We use the high security VECTOR EXCLUDER lock, which is a unique dual action austenitic high security lock.Designed to exceed BS7950,the industry standard for window security,the Excluder's durability has been proven in cycle tests in excess of 30,000 cycles,and corrosion resistance to more than 500 hours salt spray.You not only have the most versatile lock on the market but one which is extremely secure. A fact which is recognised by the association of Chief Police Officers backed secured by Design Initiative. Q4. WHAT TYPE OF GLASS DO YOU USE A4. We use Pilkington K 28mm Sealed Glass Units . which keep the sound out and the heat in. For further information visit www.pilkington.com Q5 WHICH WINDOW PROFILE DO YOU USE? A5. We manufacture and install REHAU internally beaded 70mm PVC-U windows. As a market leader, these profiles provide you with a whole host of benefits. So when considering replacement windows, you need to be sure that they will look just right and compliment the style of you home. For Further information about REHAU visit www.rehau.co.uk Q6 DO YOU GIVE WRITTEN QUOTATIONS A6. Every quotation we attend we will provide a written quote specifying what the quote is for and how much the Job will cost. Q7. WILL THE SALES ADVISOR SIT IN MY HOUSE AND TRY TO PRESSURE ME INTO SIGNING, WHEN REALLY I NEED TIME TO REVIEW THE QUOTATION IN MY OWN TIME? A7. No we operate a no hassle presentation. We will work out a price based on the information you give us, show you our products if you want to see them, answer any questions you might have and leave you with a copy of the quote in writing. Our quotations are valid for a three month period. Q8 ARE YOUR WINDOWS AND DOORS STANDARD SIZES? A8 No we manufacture our own bespoke frames, so this gives you the flexibility to choose what you want. Nothing we make is standard. So you decide a design for windows or conservatories and we will make and install them for you. Q9. WHAT HAPPENS IF WE NEED PLANNING PERMISSION? A9. We offer all conservatory customers the added advantage of a full planning service. This means that you can leave everything to us from planning and building regulations right through to the finished project. A detailed site survey is carried out and plans etc drawn up and submitted to your local authority for approval. The planning service is only available in conjunction with the purchase of one of our conservatories. Q10 HOW DO WE KNOW WHAT OUR CONSERVATORY WILL LOOK LIKE? A10 We will send you out a detailed drawing of your proposed conservatory along with a detailed specification and price free of charge. Q11 HAVE YOU GOT AN AFTER SALES DEPARTMENT? A11 Yes we have a dedicated team on hand to rectify any problems you have as soon as we can. Q12 WHY SHOULD WE CHOOSE FLAIR AHEAD OF OTHER COMPANIES? A12 Simple, we provide a quality product, competitively priced, fitted by people who know what their doing backed up by a team that care about your needs. Over 75% of our new business is created by our customers recommending us. We hope this information has answered your questions,if you have any more please contact us and we will be glad to try and answer them.